Book In Facility

A Delivery option to deal with specific Book In instructions, for example premises may be locked, phone in advance

Callback

When in the context of a Quotation a Callback may be required to negotiate a special rate if the system was unable to provide either a Confirmed Price or Provisional Price

Confirmed Price

A Price that a Booking can be placed against, and is guaranteed not to change for the lifetime of the Quotation

Consignment

A Consignment is a collection of packages and parcels to be delivered

Contract

A Customer can have a Contract with DDDPS, which allows for negotiated terms and conditions

Customer

A Customer is a client of the DDD Parcel Service, as registered within the DDD Parcel Service CRM System

Delivery

A Delivery is a movement of a Consignment from the Pickup Location to the Destination

Delivery Window

The Delivery Window is a set of options for when to deliver the Consignment (24hrs, 3-5 days, before 12pm, etc)

Destination

The Destination is where the Consignment needs to go to for the Delivery

Discount Rates

A Contract may specify that the Customer will receive Discounts to their Quotations for certain conditions, for example they may receive a flat rate Discount for all Quotations, or Discounts for a combination of a specific Pickup Location and Destination

Non-Standard Consignment

When the Customer selects options or provides instructions that cannot be automatically dealt with, this is considered a Non-Standard Consignment

Pickup Date

The Pickup Date is the date upon which the Consignment will be available for pickup by a DDDPS driver

Pickup Location

The Pickup Location is the address where a Consignment can be collected from the Customer or the Customer's representatives

Price

A Price is a final figure that is provided on a Quotation. This can be a Confirmed Price or a Provisional Price.

Provisional Price

A Price that a Booking can be placed against, but will require human verification and confirmation before Pickup. This may result in a Callback.

Quotation

A Quotation is a price quoted to the Customer for Delivery of the Consignment from the Pickup Location to the Destination, along with either a Confirmed Price or a Provisional Price, and a breakdown of how the final price was decided

Special Instructions

Special Instructions are unusual or specific requirements, for example

• Tail lift and unloading
• Book-In Facility (premises may be locked, phone in advance)

Special Requirements

Any non-standard instructions or requirements

TailLift and Unload Facility

For a large Consignment, where the Destination does not have their own unloading facilities it may be required that a TailLift vehicle makes the Delivery, and that the driver is aware they need to unload themselves, as the Recipient is unable to do so.

This is a Special Requirement and may result in an inability to provide a Quotation with a Confirmed Price.